Says the FT...never understood why they bought them in the first place, never mind for the price they paid!
The big operational lesson to me is that people like that bit of stand-offness when they are buying/selling things, I was very dubious that anyone really wanted a deep conversation about the goods, they want information - we don't want a
conversation with the vendor per se, we want information to try and minimise Akerloff's Law. (Akerlof's law was explained
in terms of buying cars, its quite interesting to note a lot of people really enjoy buying a car without having to
deal with car salesmen)
This is the one thing I think the "All markets are conversations" guys don't get.
For trust, good pictures and descriptions plus trust ratings are far more useful, and far preferable to a Skype chat.....