They wondered, lonely, in the cloud

Wednesday, February 25. 2009

They wondered, lonely, in the cloud

A lesson - if another one was needed - on the inherent risks of putting trust exclusively in Cloud based Web services - Gmail went down yesterday, and there was many a dazed webhead walking around London Town, discombobulated and Twittering plaintively. Its now over, sez Our Goog:

The outage itself lasted approximately two and a half hours from 9.30am GMT. We know that for many of you this disrupted your working day. We’re really sorry about this, and we did do everything to restore access as soon as we could. Our priority was to get you back up and running. Our engineers are still investigating the root cause of the problem.

But really, how many times must this happen before these Web Savvy Netizens get a proper bl**dy email client?

Posted by Alan Patrick in Web Services / Cloud Computing at 09:50 | Comments (2) | Trackbacks (0)

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Of course, if they'd installed Gears, they had access to their email archive - and IMAP/POP access was only down for about half an hour.

Still, it only just ticked over into the 99.9% uptime (which is per month) SLA for Google Apps paid-for edition. Which email provider do you know of that offers more than 99.9% guaranteed up-time?

#1 Ian Betteridge (Homepage) on 2009-02-25 10:34 (Reply)

D'you know, I can't remember the last time BT Internet mail went down - it certainly hasn't made Techmeme in 4 years.

Also, you have to do all the gears stuff to get online operation with Gmail. Mozilla Thunderbird does it for "normal" email seamlessly.

#2 alan p on 2009-02-25 13:32 (Reply)

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