Talk-Talk's latest Call plan - involuntary customer transfer

For all the Web 2.0 companies wanting to have an alternative model from Free!, then look no farther than Talk Talk, that paragon of Telco virtue. It has hit on a new wheeze - if you can't get enough customers voluntarily, why not just transfer those (paying) customers from its competitors to yourself?

Yesterday we received 2 letters, addressed to people with my surname but not any of our initials, thanking us for joining Talk Talk and informing us that both our phone numbers were to be switched over from BT - they knew the phone numbers, I have no idea how they got them.

Anyway, tried to sort it out today, was kept hanging on the 'phone for 15 minutes with no reply at all - its an 0870 number (higher rate national dial) so there is an extra revenue stream to go....

Have called BT to assure them we are not leaving, and have mailed Ofcom to complain - and blogged it here too. Lets see what happens.....